Shipping policy

Shipping Policy

Last updated: October 18, 2026

At Saltwater Vault, we’re excited to share our natural treasures from the sea and land with customers across the United States! We take pride in carefully preparing every order to help ensure your treasures arrive safely.

Order Processing Time

We aim to process, package, and ship orders within 48 hours of purchase.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

Because many of our products are natural, delicate, or uniquely shaped, we take extra care when packaging each order to help protect your items during transit.

During periods of unusually high order volume or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to communicate with affected customers.

Shipping Destinations

Saltwater Vault currently ships to addresses within the United States.

We do not currently offer international shipping.

Shipping Rates

Available shipping methods and shipping charges will be displayed at checkout before your order is completed.

Shipping rates may vary depending on the destination, package weight, dimensions, and selected shipping service.

Any applicable taxes or additional charges will be displayed at checkout where required.

Estimated Delivery Times

Delivery times depend on the shipping service selected, the destination, and the carrier handling your package.

Any delivery estimates provided at checkout or by the shipping carrier are estimates only and are not guaranteed delivery dates.

Once your order has shipped, transit times are outside our direct control. Weather conditions, carrier delays, holidays, and other unforeseen circumstances may affect delivery.

Order Tracking

When tracking information is available, it will be provided by email after your order ships.

Please allow the shipping carrier time to update tracking information after receiving your package.

If you have questions about your shipment, contact us at SaltwaterVault@Gmail.com with your order number.

Packaging and Natural Products

Many of our products, including seashells, coral, natural sponges, and precious stones, are naturally formed treasures. Each item may vary in size, shape, color, texture, and appearance.

We carefully package our products to help minimize movement and reduce the risk of damage during shipping. However, carrier handling and transit conditions are outside our control.

If your order arrives damaged, please contact us promptly at SaltwaterVault@Gmail.com. Include your order number, a description of the issue, and photographs of the item and packaging so we can review the situation and assist you.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or shipped.

Additional shipping charges may apply to reshipments resulting from incorrect addresses, where permitted by law.

Lost, Delayed, or Missing Packages

If your package appears delayed, please check the tracking information first.

If tracking indicates that your package is lost, or your order has not arrived within a reasonable time after the estimated delivery date, contact us at SaltwaterVault@Gmail.com so we can help investigate.

We will work with the shipping carrier as appropriate to determine the status of your shipment and discuss available next steps.

Nothing in this policy limits any rights or remedies available under applicable law.

If you have questions about our shipping policy or an existing order, we’re happy to help!

Saltwater Vault
Email: SaltwaterVault@Gmail.com
Phone: 941-914-6293
Location: Sarasota, Florida, United States

Thank you for supporting our small business and allowing us to share our natural treasures with you!

Saltwater Vault — Natural treasures from the sea & land.

Concerns After Delivery
Any concerns must be reported within 12 hours of delivery and include clear photos of both the items and packaging. Messages received after this window may not be eligible for review.